Situation Normal. Atmosphere Breathable. Brainstem Injected. Dialogue Engaged.
Monday, December 16, 2002

Dear Faceless Soulless Corporate Entity Representative

Dear ???,

I am a reluctant customer of your Blockbuster stores. I usually purchase movies from other places. Your selection is severely limited by a policy of yours that restricts movies that you find "morally objectionable" or "explicit" from being sold on your shelves. While I disagree with this policy, it is your right to run your businesses as you see fit. I merely wish to make you aware of why I choose to shop at other establishments before I continue, as that's not the reason I've written you today.

I received a gift card for Blockbuster as an early Christmas gift this week, so I found myself browsing the DVD racks in your Schaumburg, IL store. Several titles I was interesting in purchasing were only stocked in full screen format. This format chops off the edges of the picture and does not present the movie as it appeared in theatres, which, for me, was the motivating factor in upgrading from VHS to DVD. I know many people who feel as I do. Additionally, widescreen televisions are becoming more popular as their prices continue to drop. This also should lead you to consider stocking both formats of all the movies that Blockbuster sells.

I must commend you on your buy 2, get 1 free "previously viewed" promotion. I took advantage of it and brought home three movies. It was an excellent value.

Upon arriving home, I attempted to remove the bar code and pricing stickers from the movies. I was unable to get them off without risking damage to the packaging. I would like to suggest that you wrap previously viewed movies in shrink plastic before applying stickers to them. This would allow myself and other customers to read the special features listings and movie summaries on the back of the boxes. It is also aesthetically displeasing to see giant red circles covering the artwork when I take a movie off my shelf.

Please reconsider your position on these policies and consider changing them. Thank you for your time and attention.


Now to find a name and address to send this sucker out.
2:44 PM - Bottle Rocket Fire Alarm


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